User not found

Learn how to resolve the User Not Found on Front message when Scribe cannot locate a matching user account in Front.

When you receive the “User Not Found on Front” message, Scribe cannot locate a user account with the matching email address in Front.

To resolve this, verify that the user’s email in Scribe matches their Front email address exactly. Check for any typos or discrepancies in the email addresses and ensure the user has an active Front account.

If the issue persists after verifying the email addresses, please contact our support team for assistance.