BambooHR teammate sync not working

Learn how to fix BambooHR synchronization issues when teammate data is not syncing correctly with Scribe.

When synchronizing teammate data between Scribe and BambooHR, Scribe matches the primary email in Scribe with the work email field in BambooHR. If a teammate is not syncing correctly, it usually means their work email is missing from BambooHR.

How to fix this

1. Check the work email field in BambooHR

   Go to the employee’s profile in BambooHR and make sure they have a valid work email configured. If the work email field is empty, Scribe will not be able to match the teammate.

2. Trigger a new sync

   Once all employees have a valid work email in BambooHR, go back to Scribe and trigger a new synchronization. The data should sync right away.

If the issue persists after adding work emails and triggering a new sync, please contact our support team for assistance.