> ## Documentation Index
> Fetch the complete documentation index at: https://help.scribe-mail.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix the "User Not Found on Front" error

> Resolve the User Not Found on Front message when Scribe cannot match a teammate to a Front user account, with steps to fix sync mappings safely.

The **"User Not Found on Front"** message means Scribe could not locate a user account with a matching email address in [Front](/en/integrations/signatures/front-client-side). Until the addresses line up, Scribe can't install that teammate's signature in Front.

## Why this happens

Scribe matches each teammate to their Front account by email address. The error is raised when:

* The teammate's email in Scribe doesn't exactly match their email in Front — often a typo, an alias, or a different domain.
* The teammate doesn't have an active Front account.

## Resolution

<Steps>
  <Step title="Compare the two email addresses">
    Open the teammate in Scribe and check that their email matches their Front email address **exactly** — same spelling, same domain, no alias.
  </Step>

  <Step title="Correct any discrepancy">
    Fix the mismatched address in Scribe (or in Front) so both sides use the same email, then retry installing the signature.
  </Step>

  <Step title="Confirm the Front account is active">
    Make sure the teammate has an active Front account associated with that email address.
  </Step>
</Steps>

<Info>
  If the issue persists after verifying the email addresses, please [contact our support team](https://go.crisp.chat/chat/embed/?website_id=520828ac-2ec0-40d7-a5fd-b14c66323a7a) for assistance.
</Info>

## Related articles

* [Forbidden access](/en/troubleshooting/forbidden-access)
* [Fix the user not found error for email aliases](/en/troubleshooting/fix-user-not-found-error-for-email-aliases)
* [Signature installation statuses and errors](/en/signature-installation-statuses-and-errors)